Last updated: May 11, 2022

Sleeper wants you to enjoy our games and use them responsibly, and thus, we are committed to maintaining a safe and accountable experience for our users. All of our users should:

· Consider time, deposit, wager, and loss limits before playing;

· Not participate in contests if it interferes with your daily life and/or responsibilities;

· Not enter contests if you are recovering from a dependency and/or under the influence of alcohol, drugs, or other substances; and

· Not enter contests if your primary goal is to recover losses.

Self-Exclusion

Any of our users are able to self-exclude themselves from participating in paid-entry contests. In order to self-exclude, simply send an e-mail to [email protected] with the subject line: “SELF-EXCLUSION REQUEST.” In the body of the e-mail, please include: a) your full legal name, b) your username, c) the state/jurisdiction in which you reside, and d) a sentence noting that you would like to be self-excluded and for how long; please note that some jurisdictions have regulations regarding the length of, and your ability to alter, self-exclusion. This self-exclusion will prevent you from participating in paid-entry contests within our platform; please note that certain restrictions may apply, including but not limited to, a required black-out period before you can reverse a self-exclusion. Self-exclusion will not prohibit you from using our free-to-play games or making withdrawals from your Sleeper Wallet.

Requesting Limits on Play

Any of our users are able to create certain types of limitations on their play. In order to enable such limits, simply send an e-mail to [email protected] with the subject line: “LIMITS ON PLAY REQUEST.” In the body of the e-mail, please note what limit you wish to make and for how long (deposits, sessions/reminders, entries, losses, time-out, etc.). These limits will alter your ability to participate in paid-entry contests within our platform; please note that certain restrictions may apply, including but not limited to, a required black-out period before you can reverse certain limitations. Enabling these limits will not prohibit you from using our free-to-play games or making withdrawals from your Sleeper Wallet.

Statutory Limits on Deposits

Please note that certain jurisdictions may have statutory limitations on the amount you can deposit into your Sleeper Wallet. If you wish to increase your deposit limit when it is limited by state law (and such an increase is allowable under that law), simply send an e-mail to [email protected] with the subject line: “DEPOSIT LIMIT INCREASE REQUEST.” In the body of the e-mail, please note what deposit limit increase you are seeking and our team will respond with any necessary documentation that is required for us to make a determination on raising your deposit limit. Please note that we are under no obligation to increase your deposit limit and such decisions are made in our sole discretion.

Third-Party Requests for Limits on Play

In some jurisdictions, third-parties can request limitations on the play of others. If you are a third-party who wishes to limit the play of another, simply e-mail [email protected] with the subject line: “THIRD-PARTY REQUEST TO LIMIT PLAY.” In the body of the e-mail, please note the name and/or username of the person you wish to limit and what limits you are seeking. Our team will respond with any necessary documentation that is required for us make a determination on enabling your requested limits. Please note that such third-party requests are only allowable under certain state laws and unless obligated to do so pursuant to such law, Sleeper is under no obligation to grant such requests.

No Minors

Sleeper verifies all accounts for age and eligibility using applicable legal guidelines. If minors (as defined under applicable statute) have access to your computer or mobile device, please consider adding parental controls to prevent access to Sleeper’s paid-entry contests. If a minor is found to be participating in paid-entry contests on Sleeper, the account that minor was using will be closed and withdrawals will be frozen, pending review.

Complaints

Sleeper is always here to help. If you have a complaint, concern, issue or suggestion, please e-mail us at [email protected].

Problem Gambling Resources

If you or someone you know has gambling problems and/or controlling participation in paid-entry contests, please utilize the following resources:

· The National Council on Problem Gaming (NCPG) operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-522-4700 or chat at ncpgambling.org/chat;

· Gamtalk is a moderated online peer forum and supportive community helping people with compulsive gaming issues share their experiences and ideas;

· Help Guide offers additional information on compulsive gaming, including signs and symptoms and self-help tips;

· BetBlocker is a free tool that helps people control their gambling. You can install it on multiple devices and block access to a host of gambling/gaming sites.

Please refer to the additional resources below for support outside of the U.S.:

· France: Link; 09 74 75 13 13

· Germany: Link

· Spain: Link

· Mexico: Link

· UK: Link; 0808 8020 133

· Ireland: Link; 089 241 5401

· France: Link; 09 74 75 13 13

· Brazil: Link; 21-2516-4672

· Canada: Link

· Australia: Link

· Belgium: Link

· Denmark: Link

· Finland: Link

· Germany: Link

· Japan: Link

· Norway: Link

· Romania: Link

· Spain: Link

· Sweden: Link

· Mexico: Link

· New Zealand: Link

· Colombia: Link

Keep Your Account Safe

Do not let others use your account

Always lock your device when you are not using it. It is against Sleeper’s Terms of Use to allow others to use your account.

Password reset

If you have forgotten your password, or at any time are concerned that someone may have accessed your account without your permission, please reset your password. You can reset your password on our website or through our mobile app.

Look for suspicious account activity

We recommend continually reviewing your account, payment, and play activity/information in order to ensure that it is correct and up to date. If you feel that suspicious activity is occurring on your account, please contact us immediately at [email protected].

Parental Controls

If you are a parent and believe your child is misusing our app, please contact us at [email protected] so we can help close the account and/or take appropriate action. You may also consider installing parental controls on any relevant device in order to prohibit unwanted use.

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